1. Our Direct Communication Philosophy

In an era where most software utilities conceal their team behind automated chatbot labyrinths, deflection-heavy knowledge bases, and confusing ticketing forms, QRKeep maintains a refreshingly transparent approach: you communicate directly with the software engineer who built and maintains this platform.

Whether you are a graphic designer under a tight deadline preparing vector packaging dies, a restaurant owner setting up table tent standees, an IT system administrator deploying guest Wi-Fi access cards, or an enterprise developer evaluating client-side architecture, your message goes straight to a real human inbox at hello@qrkeep.xyz. We believe that exceptional software utilities deserve equally responsive, thoughtful, and technically competent communication.

2. Support & Inquiry Channels

3. Guidelines for Submitting Effective Technical Inquiries

To help us diagnose and resolve technical inquiries swiftly, please include the following pertinent details in your email to hello@qrkeep.xyz:

• Encoded Payload: The exact URL, plain text string, or Wi-Fi command you are attempting to encode. (If sensitive, you may obfuscate confidential passwords).
• Export Format: Whether you encountered the issue with SVG vector export, high-resolution PNG download, or clipboard copying.
• Client Environment: Your operating system (macOS, Windows, iOS, Android, Linux) and browser version (Chrome, Safari, Firefox, Edge).
• Physical Printing Specifications (if applicable): Physical print dimensions (e.g., 20mm × 20mm), paper finish (matte vs gloss), printing process (offset, digital, screenprint), and the scanning device tested.
• Screenshots or Exported Files: Attaching the exported SVG or a photo of the printed barcode helps us pinpoint optical scanning bottlenecks in minutes.

4. Service Level Agreements (SLAs) & Response Times

We take pride in rapid, substantive technical responses. Because QRKeep is maintained by an active independent engineer, you can expect realistic response windows:

5. Pre-Press Consultation & Print Verification Inquiries

One of the most frequent reasons designers and print shops contact us is for prepress proofing advice before committing to large offset print runs. If you are preparing:

• Product packaging dies or cardboard shipping cartons
• Restaurant acrylic table tents, wooden menu blocks, or metal counter signage
• Mass direct-mail postcards, marketing brochures, or magazine inserts
• Conference badges, event lanyards, or vinyl trade show backdrops

You are welcome to email us your draft SVG file or print mockups. We will gladly inspect the module density, calculate the optical distance-to-size ratio, verify quiet zone compliance, and confirm whether your color luminescence contrast provides sufficient dynamic range for standard optical camera sensors.

6. API Access & Automated Batch Generation Inquiries

We frequently receive inquiries asking whether QRKeep provides a server-side REST API or webhook endpoint for programmatic batch generation. Because QRKeep is architecturally committed to 100% client-side privacy, our public website intentionally does not run a centralized backend generation API.

If your organization requires automated batch generation of thousands of static QR codes for inventory systems or automated ticketing, we are happy to advise you on how to integrate open-source client-side libraries (such as the standard JavaScript qrcode engine we utilize) directly within your own private infrastructure. This ensures your enterprise data remains completely confidential without routing through external third-party APIs.

7. Security Vulnerability Disclosures (Responsible Disclosure)

We take application security and user protection seriously. While QRKeep processes all barcode generation client-side without collecting user data, we welcome responsible security disclosures regarding our edge worker routing, HTTP security headers, Content Security Policies (CSP), or asset integrity.

If you identify a security vulnerability, please email hello@qrkeep.xyz with the subject line “Security Disclosure: [Vulnerability Type]”. Please allow reasonable time for remediation before any public disclosure. We acknowledge all legitimate reports within 48 hours.

8. Creator & Maintainer Information

QRKeep is operated and maintained by Rohit Bhatu, an independent software engineer committed to building performant, transparent, and respectful web software. For professional networking or direct portfolio verification, visit rohit.bhatu.in.

9. Quick Answers to Common Inquiries Before You Email

You might get your answer immediately by checking these frequent questions before composing an email: